Customer Experience Measurement

Customer experience measurement is both a science and an art, and when it comes to the design and management of Voice of Customer (VoC) programs, one size does not fit all.

customer-experience-insightrix

Our consultants will work with your CX professionals to design a program that is customer-centric. We will help you identify the customer journey mapping process – an approach that goes beyond mapping individual touch points only.

 

Your customers no longer interact with companies using a single channel, so we focus on pinpointing the “moments of truth” of your customers.

We will work with your CX professionals to highlight key opportunity areas and prepare for those changes to the experience.

Flexible Approach

We are flexible about how we work with you – whether you provide a VoC program to us, or you use our platform – how you manage your VoC program is up to you.

Data Designed for you

Our dashboards are custom-designed and select the critical insights to provide the right information to the right people, in the right way, at the right time.

Close the Loop

We help adopt supporting technology to identify potential problems, allowing you to take prompt action on negative ratings and recover the customer service you offer.