When You Receive the Opposite of Customer Service

When You Receive the Opposite of Customer Service

Good customer service cannot be underestimated

Sometimes these blog  posts are more cathartic than one can imagine. Recently I was having coffee with a friend and he began telling me his customer experience nightmare. His story is a first-hand account of what happens when customer service goes horribly wrong. I asked him if he would mind sharing his account for this article. But the most interesting part was asking him how he would feel the situation could be remedied. After all, it’s one thing to complain but it’s another to come up with a solution. Below is the account of my friend’s debacle.

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