14 Jul How Companies Prepare For An Insight Community
An insight community requires some preparation
In a recent report Keys to Community Readiness and Growth: How Brands Prepare for an Online Community Vanessa DiMauro and Jessica Fish conducts research with 400 plus individuals who have an online community or are thinking of getting an online community. They share insight regarding the initial reasons why organizations decide to get an online community and how that reasoning can shift. The research goes on to look at how the software platforms are chosen, why companies want to create an online community, the actual running of these communities and the overall level of satisfaction these individuals derive from their insight community.