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With the ubiquity of mobile devices and smartphones, many researchers are asking how mobiles and smartphones can be successfully incorporated in a research setting. Whether your aim is to improve existing research projects or you’re looking to try completely new research methodologies, these devices can augment other research methods and are also important research tools in their own right. #1. Add Impact with Video and Picture Libraries Most smartphones have camera and video capabilities, which can both greatly enhance a research program. Respondents have the ability to film themselves completing a research task, such as describing the products they purchased at a store or how they interact with a new product. It’s a great way to communicate the results too: a montage of the pictures or videos can help make the research findings more impactful. #2. Quick Data Collection via Pulse SMS Surveys A one- or two-question survey via text message is a viable way to collect data very quickly (usually within minutes). Younger age groups use email less frequently, making an SMS survey a more effective way to reach this demographic. #3. Feedback via User-initiated SMS Surveys A short code can be used to allow potential respondents to initiate a survey using a key word (e.g., Text JAVA to 78789 to start the survey). Standard rates may apply. User-initiated SMS surveys are a useful way to gain feedback on a transactional basis. Using a variety of start words allows you to track where or when a respondent learned about the survey. #4. Make Reminders More Effective Text messages are an easy way to remind respondents to complete an online survey or to attend a focus group. Since most people carry their cell phones, the reminders are often more effective than by telephone or email. Many will have internet capabilities on their phones and may opt to complete the survey right then and there. #5. Support Your Mystery Shoppers Mystery shopping often requires the shopper to notice many different things during the task, such as the time spent in line or the number of people in the store when they enter. Smartphones provide an easy way for mystery shoppers to record the key points in a discrete manner so that they don’t have to rely on memory. Using technology in this way provides a more accurate result for the client and means the mystery shopping task is less onerous for respondents. #6. Aid Auto-ethnography Ethnographic research can provide holistic, qualitative insight into consumers’ lives, but having a researcher in-home is expensive and has the potential to introduce bias into the results. Fortunately, technology can partially automate this involved research process and allow participants to compile much of the information themselves. Rather than have a researcher observe the subject’s behaviour, the participant can fill in a diary about his or her daily activities at specific times. Auto-ethnography relies on the participants to remember to record their activities at specific times, and since many of us have our phone with us at all times, sending a timed prompt to record the necessary information works well. A smartphone can even be used to record the necessary information. #7. Run Co-research Programs & Spotter Diaries Empowering research participants as co-researchers can provide a viable way to understand complex cultural factors that researchers may not be able to identify on their own, and these methods are nicely augmented by the use of smartphones. Co-researchers can take pictures or record their thoughts surrounding a common topic as they go about their day. These reflections can be used to uncover market gaps and to design new products. Additionally, since marketing campaigns usually encompass executions across various media, it is difficult for marketers to understand the overlap of the various channels. Having respondents record each time they come across an advertisement for a certain brand (creating a spotter diary) can provide a better picture of the whole campaign’s reach. #8. Collect Location-Based Data Using GPS functionality, researchers can better understand location based information as it relates to consumers: how far they travel to a store or other location or their travel patterns within a venue such as a mall or leisure facility. This data can demonstrate issues with congestion, help to optimize within-venue placement, and provide a reference point for advertising metrics. #9. Use Gamification Methods Although gamification in research is relatively unexplored, an ideal venue for research games may be on a smartphone. Canadians are already playing games on their smartphones: sixty percent of Canadians do so, according to the 2012 Rogers Innovation Report. If a game is well-designed, analyzing how users play the game could allow researchers to gain insights into consumer behaviour that could not be measured by a survey. #10. Get Beneath the Surface with Passive Data Using the functionality of participants’ smartphones, passively tracking data can be used to gain insight that might be impossible using a survey methodology. A user can opt-in to provide information about websites visited, health statistics captured via GPS, communications, or any number of other types of data from their smartphone. This data could even be linked to survey responses in order to compare or to augment the dataset....
 

Saskatoon, Sask. (Aug. 6, 2014) – Montreal Canadiens of the National Hockey League (NHL) have the strongest brand among professional sports teams in the country, concludes an opinion survey with Canadian sports fans released today by Insightrix Research Inc. Toronto Maple Leafs, also of the NHL, ranked second, Saskatchewan Roughriders of the Canadian Football League (CFL) was third and Toronto Blue Jays, Canada’s lone team in Major League Baseball (MLB) was fourth. Insightrix, an internationally-recognized research firm based in Saskatoon, conducted the survey in collaboration with the Phoenix Group, a Regina-based advertising and branding agency. “A total of 2,676 randomly-selected sports fans were polled online May 8-26 in nine Canadian metro areas that are home to professional sports franchises,” explained Mario Caceres, senior research executive with Insightrix. “Results were weighted to accurately represent the population in each metro area as a percentage of the national population and by the proportion of followers of each sports league in those areas.” Metro areas surveyed were: Calgary, Edmonton, Hamilton, Montreal, Ottawa, Regina, Toronto, Vancouver and Winnipeg. Because the research was conducted online, he said it is considered to be a non-probability proportion sample and therefore, margins of error are not applicable. Sports fans from the nine metro areas that are home to professional sports franchises were asked a series of questions to better understand their perception of NHL, CFL and MLB as well as the National Basketball Association (NBA) and Major League Soccer (MLS) team brands in Canada. Five key brand metrics were measured including first brand that comes to mind, their level of respect for team brands as well as their perception of the most loyal fans, team popularity and stadium atmosphere, Caceres said. “The top four brand rankings were developed using a statistically-valid combination of the team’s rankings in each of the categories surveyed,” he said. The most respected team is the Canadiens, followed by the Roughriders, Blue Jays and Alouettes. When it comes to popularity, fans perceive the Montreal Canadiens to be the most popular, followed by the Saskatchewan Roughriders, Toronto Maple Leafs and Montreal Alouettes. The Canadiens edge out the Roughriders as the team perceived to have the most loyal fans. Across all leagues the Montreal Canadiens have the strongest brand nationally followed by the Toronto Maple Leafs, the Saskatchewan Roughriders and the Toronto Blue Jays. The top ten brands across all sports include three NHL teams, four CFL teams, one team each from the NBA, MLB and MLS. The research reveals that individual NHL brands are very strong, but mostly in their local or regional markets. CFL brands also consistently show strength in local markets, however CFL teams enjoy greater out of market brand affinity. Toronto and Montreal-based team rankings across all sports benefitted from the larger population base in their local areas. Following is a snap shot of the survey results. Results reflect the proportion of the national population selecting that team as top for that question. Most Respected 1)Montreal Canadiens – 22.6% 2)Saskatchewan Roughriders – 12.2% 3)Toronto Blue Jays – 9.1% 4)Montreal Alouettes – 7.5% Perception of Popularity 1)Montreal Canadiens – 20.8% 2)Saskatchewan Roughriders – 16.5% 3)Toronto Maple Leafs – 15.0% 4)Montreal Alouettes – 7.2% Perception Most Loyal Fans 1)Montreal Canadiens – 22.5% 2)Saskatchewan Roughriders – 22.1% 3)Toronto Maple Leafs – 19.9% 4)Toronto Raptors – 6.7% Perception of Best Stadium/Arena Atmosphere 1)Montreal Canadiens – 24.4% 2)Saskatchewan Roughriders – 16.2% 3)Toronto Maple Leafs – 10.5% 4)Toronto Raptors (Tie) – 6.9% 4)Montreal Alouettes (Tie) – 6.9% First Brand that Comes to Mind 1)Toronto Blue Jays – 19.2% 2)Montreal Canadiens – 18.5% 3)Toronto Maple Leafs – 14.8% 4)Toronto Raptors – 12.3% Canadian Professional Sports Brand Ranking (Based on combined weighted results) First: Montreal Canadiens Second: Toronto Maple Leafs Third: Saskatchewan Roughriders Fourth: Toronto Blue Jays Click here to view additional details. About Insightrix Research Insightrix Research Inc. (Insightrix.com), established in 2001 and based in Saskatoon, is a full-service market research firm that uses a range of qualitative and quantitative market research techniques to provide effective, innovative solutions. Insightrix has achieved the Gold Seal certification from the Marketing Research Intelligence Association (MRIA), the country’s market research association. About the Phoenix Group Phoenix Group (www.thephoenixgroup.ca), established in 1982, is an employee owned, Saskatchewan based advertising and branding agency. They are a full service communications firm serving clients across Western Canada. Phoenix Group’s subsidiary, Oh! Media (www.Ohmedia.ca) serves clients across Canada and is fully integrated into the agency. Phoenix Group has been the Saskatchewan Roughriders Agency of Record since 1997. For more information contact: Mario Caceres Senior Research Executive Insightrix Research Inc. +1.306.657.5640 Ext. 258 mario.caceres@insightrix.com Darren Mitchell VP Strategic Development Phoenix Group +1.306.585.9500 dmitchell@thephoenixgroup.ca...